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How we collect, use, and protect your personal information
Last updated: January 2026
NEM, Inc. and its subsidiaries, divisions, and affiliates (collectively, "NEM", "we", "us", and "our") recognize the importance of protecting the privacy of the personal information you provide to us. Accordingly, we have developed this Privacy Policy (the "Policy") so that you can make educated and informed decisions about the personal information that you entrust to us by engaging our services on the websites, social media, email exchanges, mobile apps, and other online services on which this Policy is posted or linked (the "Service"), and understand how we collect, use, disclose, and otherwise manage this information.
Your use of the Service is conditioned upon your agreement to this Policy and our Terms of Service. Before using our Service, please read this Policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. This Policy also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. To the extent that any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control.
The Service is not intended for use or access by anyone under the age of 18, and the Service may use mechanisms to prevent the registration and use of the Service by such underage individuals.
NEM will never knowingly request or collect any personal information from anyone under the age of 18. Additionally, no person under the age of 18 is permitted to provide their personal information in any capacity through the Service, even if they have obtained parental consent to do so. If you are under 18 years old, please do not provide your information on our Service. Upon notification that a child has directly provided us with personally identifiable information, we will delete the child's personally identifiable information from our records. If you believe we might have any information collected directly from a child, please contact us.
Additionally, aspects of the Service may permit you to submit, upload, publish, or otherwise make available to NEM through the Services textual, audio, or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). You are strictly prohibited from providing any information, in the form of User Content, or through any other avenues, about anyone under the age of 18, and under no circumstances may you submit any sensitive personal information, unless specifically requested by NEM, whether about yourself or about others, age notwithstanding. If we receive any such unrequested sensitive information, we will delete it.
NEM will collect personal information from you directly when you interact with our Service, contact us, use our services, create an account, share reviews, sign up to receive offers or emails from us, or complete surveys.
We may receive personal information about you from our third-party affiliates or partners and from marketing companies that provide us with such information as a part of their relationship with us.
We may combine this with data that we already have collected about you. Such collected data could include contact details (such as email address) and previous purchase history or interests.
When you use our Service, we collect certain information about you automatically through our use of cookies and similar technologies.
NEM collects the following categories of personal information:
Additionally, where we have your explicit consent to do so, we may also collect, store, and process certain requested sensitive personal information, specifically your precise geolocation information, if you opt-in to provide such information on the NEM App or Site. The precise geolocation information we collect may be required to provide the Service to you. If you do not provide the precise geolocation information we ask for, it may delay or prevent us from providing the Service to you.
You may withdraw your consent at any time by contacting us at [email protected] or at the mailing address listed below.
We use third party processors to collect payment information, such as a valid credit card number, type, expiration date or other financial information, to process payments for customer transactions. This information is required to be submitted as part of our checkout process. We do not have access to any of this financial information; it is submitted directly to our third-party payment processing company, which uses the information to process your payment. The use and storage of that information is governed by Stripe's Terms of Service and Stripe's Privacy Statement.
NEM only collects and processes the minimum amount of personal information from you that is necessary to the purposes of our information processing activities and retains such information only if required to fulfill such purposes. Our information processing activities include conducting our business, facilitating moving services, personalizing your experience on our website, marketing, customer communications and support, user verification, payment processing, quality management services, Service maintenance and improvements, and complying with legal requirements.
NEM does not trade, rent, or sell your personal information to third parties, share your personal information with third parties for cross-context behavioral advertising, or process it for targeted advertising or consumer profiling, and in the preceding twelve months we have not sold or shared any personal information.
We may share or disclose, and have within the preceding twelve months shared or disclosed, your personal information for the following purposes:
We may share certain information with contractors who arrange to provide moving and transportation services to you through NEM's platform. Specifically, once a contractor accepts your moving or transportation task through NEM's platform, and until the task is completed or otherwise terminated, we share: your name, your precise geolocation (to the extent you consent to share your geolocation with NEM), and any other details you provide concerning your specific moving or transportation task.
We may share information with vendors, suppliers, and similar third parties (collectively, "Service Providers") who perform services and functions on our behalf to support our interactions with you. For example, we use Stripe to process payments on our behalf.
We may also share non-identifying information, such as aggregate statistics or usage information, with third parties in order to demonstrate how NEM is used, spot industry trends, or provide marketing materials. Any aggregated information shared in this way will not contain any personally identifiable information.
NEM may share personal information with third parties when we have your consent to do so.
NEM cooperates with government and law enforcement officials and private parties to enforce and comply with the law. Accordingly, we may disclose any information about you to government or law enforcement officials or private parties as NEM, in its sole discretion, believes necessary or appropriate to respond to claims and legal process.
NEM may provide your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of NEM's assets.
We may use "cookies" to help us process your order and to customize information that we may present to you. We may also use web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information that enables NEM to improve our services and provide you with more relevant content and advertising offered by NEM or through or linked from our services.
You may, however, disallow receiving cookies at any time through your web browser. Similarly, you may set your mobile device to refuse to provide certain information, but certain features of the Service may not work without such information. It is not our intention to use cookies to retrieve information that is unrelated to our Service or your interaction with our Service.
While we do not currently sell or share personal information, we do recognize do-not-track and opt-out preference signals, such as the Global Privacy Control, on browsers, browser extensions, or devices that support such a signal. Such signals will be automatically linked to your browser or device identifier, and we will process them as a valid, automatic request to opt-out of the sale and sharing of your personal information in the event personal information is ever shared or sold.
Our Service may contain links to other websites owned and operated by third parties, including without limitation social media websites, that we think you might be interested in (each a "Linked Site"). When you click on a link to a Linked Site, you will leave our Service and go to that Linked Site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these Linked Sites or their content. Please be aware that the terms of this Policy do not apply to these Linked Sites or their content, or to any collection of your personal information by third parties through the Linked Sites. NEM expressly disclaims any liability that may arise from your use or provision of any of your information whatsoever to Linked Sites.
Some features of the Service may now or in the future allow you to provide content, such as written comments or reviews, product images, or interactive responses to content such as quizzes or surveys, to be published or displayed on public areas of the Service ("User Contributions"). Be careful about giving out information in public areas of the Service. The information you share in public areas may be viewed by any user of the Service. We cannot control the actions of other users of the Service with whom you may choose to share your User Contributions.
If you give NEM your contact information over this website, and you wish to have your name and contact information removed from NEM's database, please send us an email to [email protected] and we will remove your name and contact information from where possible. We may need to retain this information to some extent in connection with past orders or other transactions with the Service.
Additionally, when you register, subscribe, create an account, sign up to receive offers or emails from us, or otherwise communicate with us through our Service, you may "opt out" of receiving future communications from us for direct marketing purposes by indicating that you decline such communications. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or contacting us at [email protected].
If you opt-in to NEM's Mobile Messaging Program (the "Program"), as defined in our Terms of Service, we will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors and third-party service providers, such as those who assist us in the delivery of mobile messages. When you sign up to receive text messages, we will send you information relating to the Service.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
You may opt out of receiving text messages at any time by texting "STOP" to any mobile message from us. For more information about text messages, see our Terms of Service.
We reserve the right to change or modify this Policy or our Service at any time, and any changes are effective upon being posted unless we advise otherwise. If we make any material changes to this Policy, we will notify you by email or post notice on this website before the change becomes effective.
We encourage you to frequently review this website for the latest information on our privacy practices. Use of information we collect now is subject to the version of the Policy in effect at the time such information is used. You are bound by any changes to this Policy when you use the Service after such changes have been first posted. If you do not accept the terms of this Policy, we ask that you do not register with us and that you do not use our Service. Please exit the Service immediately if you do not agree to the terms of this Policy.
If you choose to provide us with your personal information, you understand that we are transferring it to NEM's locations and systems in the United States or to the locations and systems of NEM's service providers around the world. NEM uses reasonable security measures to protect the loss, misuse, and alteration of the information under its control. For example, we use encryption protocols for sensitive information, such as credit card or other payment information. Such measures may change from time to time, depending on industry standards and perceived security risks. However, despite such security measures, NEM cannot guarantee the security of your information and disclaims liability for loss, misuse, and alteration of your information under its control to the maximum extent permitted under applicable law.
The security of your NEM account relies on your protection of your user profile information. You are responsible for maintaining the security of your user profile information, including your password and for all activities that occur under your account. You may not share your password with anyone. We will never ask you to send your password or other sensitive information to us in an email. Any email or other communication purporting to be from one of our websites requesting your password, or otherwise asking you to provide sensitive account information via email, should be treated as unauthorized and suspicious and should be reported to us immediately by contacting us.
If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and report it immediately by contacting us.
NEM is a U.S.-based business and may process, transfer, and store information about users of the Service on servers located in a number of countries, including the United States. As a result, your personal information may be subject to data protection and other laws that may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. By using the Service, or by providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside or are a citizen.
If you would like to submit a Consumer Request, you can contact us at [email protected]. If you choose to submit a Consumer Request, you must provide us with enough information to identify you (e.g., your first and last name, email address, and telephone number) and enough specificity on the requested data.
You may correct or update your personal information at any time by logging into your account or by contacting us.
You may submit a Consumer Request to obtain a copy of or access to the personal information that we have collected on you.
You may submit a Consumer Request to receive information about our data collection practices.
You may request that we delete personal information we have collected from you. Subject to certain exceptions, we will, on receipt of a verifiable Consumer Request, delete your personal information from our records.
You may also request that we transfer your personal information to another entity, to the extent such transfer is technically feasible.
If you'd like to make a request to access, correct, delete, or opt-out, you can contact us at [email protected]. If you choose to submit a request, you must provide us with enough information to identify you (e.g., your first and last name, email address, and telephone number) and enough specificity on the requested data.
If we notify you that no action is to be taken in response to your request to access, correct, delete, or opt-out, you may appeal this decision by contacting us within 30 days with the reason why you believe further action should be taken. If you are not satisfied with the result of the appeal, you may contact the Oregon Attorney General.
NEM welcomes your questions and comments about privacy. If you would like to reach us, please contact us:
Email: [email protected]
Phone: +1(628)220-8118